Our Client - Virgin Active - Clean Pool
Client – Virgin Active, Hazel Grove
Project – Expertly Clean Pool

What did the client need?

Virgin Active, a reputable leisure facility, raised concerns about the safety and cleanliness of their pool and changing areas. Slippery floors and scale build-up were causing accidents and complaints from the public because of the unclean pool. Seeking a comprehensive solution, Virgin Active sought the expertise of APT to address these issues and enhance the overall hygiene and safety standards in their facilities and clean pool.

Virgin Active required a thorough assessment of their pool and changing areas to identify and resolve the issues causing slippery floors and scale build-up. The client desired a long-term solution that would ensure a safe, hygienic, and visually appealing environment for their patrons, a clean pool and changing areas.

How did we approach it?

To address the challenges faced by Virgin Active, APT conducted a detailed assessment of the wet and dry side changing areas. Our expert technicians carefully examined the problem areas and conducted trials using our specialised product, Aquacleanse. Our cleaning products are eco-friendly and safe to use, supplied by our sister company, APT Commercial Chemicals. This trial helped us determine the most effective clean pool process to remove scale and debris from the surfaces while ensuring the safety of the visitors.

During our evaluation, we also observed the clean pool procedures and products used by the in-house team. We found that inappropriate products were being used in some areas to clean pools and surrounding areas, which was contributing to the cleaning challenges. Based on our findings, we devised a tailored plan to deep clean pools and the premises using Aquacleanse and other suitable products. Additionally, we offered recommendations for an ongoing maintenance program to sustain the cleanliness and safety standards.

What was the solution?

APT’s solution involved a comprehensive deep clean pool process to remove scale build-up and offensive debris from the pool and changing areas. Aquacleanse, our specially formulated product, proved highly effective in sanitising all surfaces and eliminating stubborn scale.

We also provided a maintenance proposal and supplied the necessary cleaning products, including Citracleanse – Citrus cleaner and degreaser, to replace the previously ineffective acid-based de-scaler. This not only improved the overall cleaning process but also reduced costs and dependence on multiple products.

In addition to the physical cleaning, we worked closely with the in-house team to enhance their understanding and efficiency in maintaining acceptable standards. By empowering them with the right knowledge and tools, they became more proactive in addressing customer care and safety concerns.

What was the outcome?

The results were remarkable, surpassing the expectations of Virgin Active. The shower and changing areas saw a dramatic improvement in their condition and appearance. The removal of scale and debris eliminated the slippery surfaces, ensuring a safer environment for the public.

With fewer complaints from the patrons, Virgin Active experienced increased customer satisfaction. The in-house cleaning team’s improved efficiency and understanding enabled them to handle customer care proactively, preventing potential health and safety issues.

APT’s initiative to introduce a single product, Citracleanse, across all pools in the group streamlined operations and reduced costs. This standardization not only facilitated maintenance but also improved overall cleanliness standards.

Work with us

At APT, we take great pride in our exceptional pool maintenance and cleanliness services. With our expertise, you can ensure safety, hygiene, and customer satisfaction in your leisure facilities. Our specialised commercial cleaning services are tailored to meet your unique needs, and we use state-of-the-art equipment and eco-friendly products to deliver top-notch results. Whether you need a one-time deep cleaning or a regular maintenance program, APT has the right solutions for you.

Contact us now to benefit from our professional services and maintain a clean, safe, and welcoming environment for everyone in your facility. Trust APT for pristine and safe pool and changing areas that leave a lasting positive impression on your patrons.